Lexus Voted Top Once Again By UK Dealers

11 March 2004

Lexus’s relationship with its UK network of dealers is stronger, more effective and more rewarding than that of any other manufacturer. That is the resounding conclusion of the latest Dealer Attitude Survey conducted by the National Franchised Dealers Association (NFDA). It shows Lexus outperforming all other brands and achieving a maximum satisfaction rating in a number of key areas.

Lexus ranked first in 40 out of the 44 questions asked in the survey. One major improvement was the ‘product image’ question, in which Lexus moved up from third position to first, ahead of BMW, Audi and Land Rover, which tied for second place.

The NFDA survey, conducted twice a year, measures aspects of the dealers’ business relationships with their manufacturer or vehicle importer. Lexus’s emphatic performance included the strongest possible positive views about parts and vehicle distribution and future profit potential. Lexus also performed particularly well with regard to product availability, training, product positioning and pricing.

Karl Schlicht, Lexus Director, said: “This survey emphatically demonstrates how our determination to make Lexus the best extends to all areas of its business. It is by building such an effective and sustainable relationship with our centres that we can continue to deliver the very highest standards of service to our customers.”


Download this release as a PDF below

Lexus Voted Top Once Again By UK Dealers

Media enquiries

Please click here to see the press contacts at Lexus (GB):

Show Press Contacts

For further information, please contact:

David Crouch

07909 900 085 or by email at

General, fleet and motorsport media enquiries

David Rogers

07825 280608 or by email at

General, alternative fuels and mobility media enquiries

Please understand that our press team only deal with enquiries from media representatives.

Toyota and Lexus Press Releases

To receive all Toyota and Lexus press information, please select the box below.

To update your profile type in your email address and press return. MailChimp will then send you an email confirming your details and you will then have the opportunity of amending your details.

* indicates required
All Toyota/Lexus news