Lexus Tops the 2018 What Car? Reliability Survey

6 September 2018

Lexus has been ranked the UK’s most reliable overall manufacturer among the 31 brands, 159 models and ten different vehicle classes tested in the annual What Car? Reliability Survey.

The 2018 survey separated cars into two age brackets, with those aged one to four years old in one bracket, while those four years and over were in another. But all were subjected to the critical gaze of more than 18,000 UK motorists, who were quizzed about their personal ownership experiences over the last 12 months.

The What Car? survey covered reliability performance in a variety of areas, including mechanical components, bodywork and trims. Participants were also asked to indicate how long their car was out of action before a satisfactory repair could be carried out, and the cost of such work. Findings were weighted to take into account the severity and impact of any faults.

Taking both category results into account, the What Car? team confirmed that “the most dependable brand for long-term ownership is Lexus, whose efforts are led by the CT hybrid hatchback.”

Ewan Shepherd, Director of Lexus in the UK, said: “We are very proud of the meticulous development and world-class production standards in each of our vehicles. Quality and customer satisfaction are at the heart of the Lexus offer, and it’s great to hear our customers are really feeling the benefit of that.”

The full What Car? Reliability Survey can be read here:

Download this release as a PDF below

Lexus Tops the 2018 What Car? Reliability Survey


Images are copyright free for editorial purposes only

Media enquiries

Please click here to see the press contacts at Lexus (GB):

Show Press Contacts

For further information, please contact:

David Crouch

07909 900 085 or by email at

General, fleet and motorsport media enquiries

David Rogers

07825 280608 or by email at

General, alternative fuels and mobility media enquiries

Please understand that our press team only deal with enquiries from media representatives.

Toyota and Lexus Press Releases

To receive all Toyota and Lexus press information, please select the box below.

To update your profile type in your email address and press return. MailChimp will then send you an email confirming your details and you will then have the opportunity of amending your details.

* indicates required
All Toyota/Lexus news