Lexus the UK’s number one for reliability and customer satisfaction

6 January 2023

Lexus has reaffirmed its position as the UK’s most reliable and satisfying car brand, taking first place in both categories in the 2023 Honest John Satisfaction Index. 

Each year, Honest John invites the thousands of users of its motoring news and advice website to rate their vehicle in key areas, including reliability, practicality and performance. Once again, Lexus has proved a top performer, according to the real-world experiences and opinions of British motorists. 

Dan Powell, Senior Editor at, said: “This is an incredible double for Lexus, being rated as the UK’s best for both owner satisfaction and reliability. 

“It’s the fourth successive year it has been rated as the best brand for reliability, which is an incredible result for a car company that has had no equal when it comes to build quality in the history of the Honest John Satisfaction Index. 

“Six thousand car owners took part in our latest index, and Lexus swept its rivals aside to secure the top spot with an average satisfaction score of 92.37 per cent. The Lexus NX (2014 – 2021 model) emerged as the UK’s best car for reliability, achieving an incredible model average of 9.98 out of 10.” 

Reflecting the unmatched reliability of its vehicles, Lexus offers a manufacturer’s warranty of up to 10 years/100,000 miles on all its cars – new, nearly new, and those which have passed through multiple ownerships. The cover comprises the three-year/60,000-mile warranty provided for all new vehicles, followed a by a service-activated warranty that adds a further 12 months/10,000 miles each time the car is serviced at a qualifying Lexus workshop. The warranty is applied to the car automatically, at no extra cost to the customer, up to a limit of 10 years or 100,000 miles (whichever comes first)*. 

*Terms and conditions apply, for details visit


Download this release as a PDF below

Lexus the UK’s number one for reliability and customer satisfaction


Images are copyright free for editorial purposes only

Honest John Satisfaction Index 2023
Lexus NX F Sport Premium Pack With Panoramic Roof (2018 – 2021)

Media enquiries

Please click here to see the press contacts at Lexus (GB):

Show Press Contacts

For further information, please contact:

David Crouch

07909 900 085 or by email at

General, fleet and motorsport media enquiries

Please understand that our press team only deal with enquiries from media representatives.

Toyota and Lexus Press Releases

To receive all Toyota and Lexus press information, please select the box below.

To update your profile type in your email address and press return. MailChimp will then send you an email confirming your details and you will then have the opportunity of amending your details.

* indicates required
All Toyota/Lexus news