Lexus: “The Best Cars, and the Best Dealers”

31 July 2013

Key points

  • Lexus follows up its best manufacturer success by retaining its “Best Car Dealer” status in the Auto Express Driver Power survey
  • Auto Express readers and website visitors voted Lexus top in six of the survey’s seven categories

Britain’s motorists not only believe Lexus makes the finest cars, they also think their dealerships are the best in the business. That’s the emphatic view expressed in the latest results from Auto Express’s Driver Power survey, which canvassed the opinions of more than 46,000 of the magazine’s readers and website visitors.

The results show Lexus taking the top spot in six out of the survey’s seven categories to retain the market-leading position it gained last year. Its sister brand, Toyota, also performed strongly, ranking third.

People’s genuine, all-round satisfaction with Lexus was further demonstrated earlier this year in the manufacturer regaining its number one place in the survey as the nation’s most respected car maker.

Steve Fowler, Auto Express Editor-in-Chief, said: “Lexus proves once again that it’s the best at keeping customers happy with a Driver Power double this year. According to our readers, Lexus makes the best cars and has the best dealers. It clearly sets the standards that other car makers have to reach.

Richard Balshaw, Lexus Division Director, said: “This is a tremendous result for us, not least in the fact it represents the opinions of real customers. We are proud to be bringing some of the most advanced and desirable cars to the market, and to be supporting them with the best sales and aftersales service you can find.

“We are proud also to have consistently raised the benchmark for customer satisfaction, ever since we first brought Lexus to the UK. Supported by our hard-working, dedicated dealership teams around the country, we will strive to deliver an even better customer experience.”

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Lexus: “The Best Cars, and the Best Dealers”


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