Lexus is “Simply the Best” in the 2021 Honest John Satisfaction Index

14 December 2021

Lexus manufactures the most reliable cars in the UK, according to the 2021 Customer Satisfaction Index published by consumer motoring news and reviews website

The result is based on the responses of more than 5,000 people who rated their cars in key criteria, including reliability, ride comfort, fuel economy, practicality and performance. Vehicles were also ranked for build quality, ease of use, safety and repair costs.

Dan Powell, Senior Editor, said: “The Honest John Satisfaction Index is an important source of information for car buyers because it is based on real-world data from drivers here in the UK. Lexus was the standout car manufacturer when it came to reliability, with an average score of 9.81 out of 10.

“Owners tell us they think Lexus is simply the best when it comes to build quality and reliability. These views are reinforced by the feedback we received in the 2021 Index.”

Ewan Shepherd, Director of Lexus in the UK, said: “We’re proud of our track record in giving our customers excellent quality that lasts. As one of the foundations of our brand reputation, it also gives us the strength to offer all customers – for new and used vehicles – the benefit of our Lexus Relax warranty. This gives peace of mind cover for up to 10 years, at no additional cost to the customer – a benefit that is unique in the UK’s luxury car segment.”


Download this release as a PDF below

Lexus is “Simply the Best” in the 2021 Honest John Satisfaction Index


Images are copyright free for editorial purposes only

Media enquiries

Please click here to see the press contacts at Lexus (GB):

Show Press Contacts

For further information, please contact:

David Crouch

07909 900 085 or by email at

General, fleet and motorsport media enquiries

Please understand that our press team only deal with enquiries from media representatives.

Toyota and Lexus Press Releases

To receive all Toyota and Lexus press information, please select the box below.

To update your profile type in your email address and press return. MailChimp will then send you an email confirming your details and you will then have the opportunity of amending your details.

* indicates required
All Toyota/Lexus news