Lexus: Eleven Years At The Top

27 May 2011

Named highest ranked manufacturer in 2011 J.D. Power and Associates study


  • Lexus highest ranked manufacturer in 2011 J.D. Power and Associates/ What Car? UK Vehicle Ownership Satisfaction Study
  • Unprecedented 11th consecutive top ranking
  • Lexus IS achieves highest overall score, RX third ranked overall

It is getting to be a habit, but a good one: for the 11th year running, Lexus has achieved the highest ranking in the annual J.D. Power and Associates customer satisfaction study. Announced by What Car?, the results show that Lexus continues to lead the field, a position it has held from the first year it was eligible for consideration.

Furthermore, the IS executive saloon achieved the highest overall score – the third time the model has achieved this. The RX luxury SUV was ranked third overall, having claimed the highest overall score in 2010.

Jim Holder, What Car? Editor, said: “Lexus’s achievement is remarkable. Eleven years at the top of Britain’s most thorough customer survey is testament to its ability to build great cars and unstinting attention to customer service. The individual results for the IS and RX, with first and third highest overall satisfaction scores, should also give buyers of these cars unrivalled peace of mind.”

Richard Balshaw, Lexus Director, said: “We are delighted and immensely proud that Lexus has retained its number one position. It’s a great reward for the teams at our Lexus centres across the country,who work unstintingly to deliver the best possible service to our customers.

“Great products and great people are the key to success and we will continue to raise our standards to beyond the expectations of our customers. Our model range is also extending in new directions, notably with the full hybrid CT 200h which has had an immediate impact on the luxury hatchback market.”

This year’s survey canvassed the opinions of 16,840 owners of vehicles that were on average two years old.


Download this release as a PDF below

Lexus: Eleven Years At The Top


Images are copyright free for editorial purposes only

Media enquiries

Please click here to see the press contacts at Lexus (GB):

Show Press Contacts

For further information, please contact:

David Crouch

07909 900 085 or by email at

General, fleet and motorsport media enquiries

David Rogers

07825 280608 or by email at

General, alternative fuels and mobility media enquiries

Please understand that our press team only deal with enquiries from media representatives.

Toyota and Lexus Press Releases

To receive all Toyota and Lexus press information, please select the box below.

To update your profile type in your email address and press return. MailChimp will then send you an email confirming your details and you will then have the opportunity of amending your details.

* indicates required
All Toyota/Lexus news