12 April 2002

Lexus Announces New After Sales Manager

Lexus GB is proud to announce the appointment of Steve Penson, After Sales Manager, Lexus (GB) Ltd. Taking up his new role on 15 April 2002, Steve will report to After Sales Director Mike Mead.

Steve takes on his new role after two years as Lexus Regional Operations Manager for the Midlands and the South West. Steve brings a wealth of experience to the role after 23 years in the motor industry from a technician to general manager, and in field roles for seven years. Steve also previously ran a team of 10 Regional After Sales Managers in one of his previous roles.

Steve will be responsible for looking at the future of after sales for Lexus, in particular the design and implementation of processes to aid continuous improvement. Steve will primarily oversee the initiation and development of projects to raise the standards of customer care and increase profitability for the Lexus Centre network.

Stuart McCullough Lexus Director comments: “Lexus is renowned for its impeccable levels of servicing and customer care presenting an excellent platform to market the brand in the growing luxury car after sales market. Steve joins us at an exciting time with the continued development of the national dedicated Lexus Centre network throughout 2002.”

Mike Mead After Sales Director for Lexus (GB) Ltd added: “I am confident Steve will prove to be an experienced and valuable asset to the Lexus team supporting the development of dedicated after sales programmes within the Lexus Centre network over the coming months.”


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