UK Lexus centres rated among Europe’s best in 2024 Kiwami Awards
- Lexus Hull and Lexus Ipswich recognised for excellence in business and customer service
- 17 centres honoured this year, from among more than 340 eligible businesses across Europe
- Awards reflect Lexus’s commitment to “making luxury personal” and delivering unique omotenashi hospitality to all customers
Lexus has announced Lexus Hull and Lexus Ipswich as winners of its 2024 Kiwami Awards, honours that are bestowed on the top-performing centres across its European region.
This year, 17 retailers have been recognised for both their business achievements and an exceptional level of customer service that delivers uniquely Lexus omotenashi hospitality. In essence, this treats every customer with the care and attention to detail that would be extended to a guest in the home, reinforcing the Lexus principle of “making luxury personal”.
Pascal Ruch, Toyota Motor Europe Vice President for Lexus, commented: “This is an exciting time for our retailers as we work with them on our programme for future electrified models and maximising the opportunities offered by digitalisation. At the same, we are maintaining our human-centred approach, ensuring that we give our customers a great experience, whether they are visiting our centres in person or through our digital channels.
“My congratulations go to this year’s winners, each of whom has attained exceptional levels of business performance and service.”
The Kiwami (“outstanding excellence”) Awards were introduced in 2016 and this year more than 340 official Lexus retailers were eligible for consideration across Europe.
This year’s winners were rewarded with a four-day event in Norway, including electrification fact-finding and best practice sharing, a gala dinner and opportunities to enjoy spectacular landscapes with hiking and fjord expeditions.
The 2024 Kiwami Award winners
Lexus Astana – Kazakhstan
Lexus Baku – Azerbeijan
Lexus Bologna – Italy
Lexus Dnipro – Ukraine
Lexus Hull – United Kingdom
Lexus Ipswich – United Kingdom
Lexus Kifisias – Greece
Lexus Madrid Norte – Spain
Lexus Mühldorf – Germany
Lexus Osnabrück – Germany
Lexus Palma de Mallorca – Spain
Lexus Pays-Basque – France
Lexus Průhonice – Czechia
Lexus Shymkent – Kazakhstan
Lexus Szczecin – Poland
Lexus Treviso – Italy
Lexus Warszawa-Wola – Poland
ENDS