UK Lexus centres rated among Europe’s best in 2024 Kiwami Awards

• Lexus Hull and Lexus Ipswich recognised for excellence in business and customer service
• 17 centres honoured this year, from among more than 340 eligible businesses across Europe
• Awards reflect Lexus’s commitment to “making luxury personal” and delivering unique omotenashi hospitality to all customers

Lexus has announced Lexus Hull and Lexus Ipswich as winners of its 2024 Kiwami Awards, honours that are bestowed on the top-performing centres across its European region.

This year, 17 retailers have been recognised for both their business achievements and an exceptional level of customer service that delivers uniquely Lexus omotenashi hospitality. In essence, this treats every customer with the care and attention to detail that would be extended to a guest in the home, reinforcing the Lexus principle of “making luxury personal”.

Pascal Ruch, Toyota Motor Europe Vice President for Lexus, commented: “This is an exciting time for our retailers as we work with them on our programme for future electrified models and maximising the opportunities offered by digitalisation. At the same, we are maintaining our human-centred approach, ensuring that we give our customers a great experience, whether they are visiting our centres in person or through our digital channels.

“My congratulations go to this year’s winners, each of whom has attained exceptional levels of business performance and service.”

The Kiwami (“outstanding excellence”) Awards were introduced in 2016 and this year more than 340 official Lexus retailers were eligible for consideration across Europe.

This year’s winners were rewarded with a four-day event in Norway, including electrification fact-finding and best practice sharing, a gala dinner and opportunities to enjoy spectacular landscapes with hiking and fjord expeditions.

The 2024 Kiwami Award winners

Lexus Astana – Kazakhstan

Lexus Baku – Azerbeijan   

Lexus Bologna – Italy

Lexus Dnipro – Ukraine

Lexus Hull – United Kingdom

Lexus Ipswich – United Kingdom

Lexus Kifisias – Greece

Lexus Madrid Norte – Spain

Lexus Mühldorf – Germany

Lexus Osnabrück – Germany

Lexus Palma de Mallorca – Spain

Lexus Pays-Basque – France

Lexus Průhonice – Czechia

Lexus Shymkent – Kazakhstan

Lexus Szczecin – Poland

Lexus Treviso – Italy

Lexus Warszawa-Wola – Poland

ENDS