Lexus UK centres honoured with Kiwami awards for excellence in customer service
Lexus Cambridge and Lexus Stoke are among 19 Lexus European centres to receive a 2025 Kiwami award for their excellence in business and customer service.
Since their introduction in 2016, the Kiwami (outstanding excellence) Awards have highlighted the dedication and innovation of Lexus retailers. More than 300 Lexus centres across Europe were eligible for the prize which reflects Lexus’s commitment to “making luxury personal” and delivering the brand’s omotenashi hospitality to all customers.
Lexus Cambridge and Lexus Stoke both demonstrate exceptional attention to detail—not only in how they prepare for every customer interaction, but in all aspects of their day-to-day operations. This dedication ensures that every guest is treated with the care and consideration usually reserved for someone welcomed into one’s home.
In recognition of their businesses’ achievement, senior management representatives were rewarded with a three-day experience in Budapest, blending immersive team-building, a gala evening and creative cultural activities inspired by the city’s rich traditions.
Andre Schmidt, Head of Lexus and Omnichannel Experience at Toyota Motor Europe, said: “The Kiwami Awards are a testament to the passion and dedication of our retailer partners. Each winner has demonstrated not only outstanding business performance, but also a deep commitment to delivering a one-of-a-kind personalised hospitality that defines Lexus. My sincere congratulation goes to all this year’s winners – your achievements are an inspiration to the whole Lexus family in Europe to continuously raise the bar for excellence. And it is exactly this relentless focus on delighting our customer that is fuelling our growth in Europe.”
ENDS
