Lexus Rewards Its Top Retailers with Centre of Excellence Awards

20 March 2019

Lexus Hull has taken the Best Lexus Retailer for a second consecutive year, named the overall winner at Lexus’s recent annual Centre of Excellence Awards.

Hosted by Vernon Kay at London’s St Pancras Hotel, the 2018 awards acknowledged successes achieved across the full range of business operations, including customer experience, new and used car sales, retail and business performance, finance and marketing.

Each award was determined by the centres’ measured performance in key areas, with the best retailer being the business which achieved the highest scores across the board.

Opening the event, Kevin Ledgar, General Manager Lexus Operations, reflected on Lexus’s strong UK business performance in 2018 with a record high retail market share, a particularly strong performance by the NX mid-size SUV and the success of products and events in changing perception of the brand.

“With growth across many of our core business areas, consistency in delivering a great experience and an appealing brand, this was also a year when many of our centres invested heavily in their businesses. However, we again delivered a level of consistent profit and an return-on-sales (ROS) above the industry average, with many centres delivering well over two per cent. It is a key goal for us this year to ensure the rest of the network achieves this level of consistency,” he said.

Lexus Centre of Excellence Awards and winners:

Lexus Retailer of 2018                        Lexus Hull

New Car Sales Experience                Lexus Coventry

Service Experience                            Lexus Cardiff

Overall Customer Experience                        Lexus Hull

Finance Customer Retention              Lexus Lincoln

Finance Customer Retention              Lexus Stoke

Used Car Sales                                  Lexus Milton Keynes

Business Centre                                 Lexus Belfast

Lexus Care (after sales)                    Lexus Edgware Road

Conquest Marketing                           Lexus Leeds

New Car Sales (lower volume)           Lexus Leicester

New Car Sales (higher volume)         Lexus Sidcup

Retail Sales                                         Lexus Edgware Road

Five Star Award                                  Lexus Ipswich

Group Award                                      Steven Eagell


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Lexus Rewards Its Top Retailers with Centre of Excellence Awards


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