Lexus Hull has taken the Best Lexus Retailer for a second consecutive year, named the overall winner at Lexus’s recent annual Centre of Excellence Awards.
Hosted by Vernon Kay at London’s St Pancras Hotel, the 2018 awards acknowledged successes achieved across the full range of business operations, including customer experience, new and used car sales, retail and business performance, finance and marketing.
Each award was determined by the centres’ measured performance in key areas, with the best retailer being the business which achieved the highest scores across the board.
Opening the event, Kevin Ledgar, General Manager Lexus Operations, reflected on Lexus’s strong UK business performance in 2018 with a record high retail market share, a particularly strong performance by the NX mid-size SUV and the success of products and events in changing perception of the brand.
“With growth across many of our core business areas, consistency in delivering a great experience and an appealing brand, this was also a year when many of our centres invested heavily in their businesses. However, we again delivered a level of consistent profit and an return-on-sales (ROS) above the industry average, with many centres delivering well over two per cent. It is a key goal for us this year to ensure the rest of the network achieves this level of consistency,” he said.
Lexus Centre of Excellence Awards and winners:
Lexus Retailer of 2018 Lexus Hull
New Car Sales Experience Lexus Coventry
Service Experience Lexus Cardiff
Overall Customer Experience Lexus Hull
Finance Customer Retention Lexus Lincoln
Finance Customer Retention Lexus Stoke
Used Car Sales Lexus Milton Keynes
Business Centre Lexus Belfast
Lexus Care (after sales) Lexus Edgware Road
Conquest Marketing Lexus Leeds
New Car Sales (lower volume) Lexus Leicester
New Car Sales (higher volume) Lexus Sidcup
Retail Sales Lexus Edgware Road
Five Star Award Lexus Ipswich
Group Award Steven Eagell