Lexus Honours UK Retailer with the 2017 Kiwami Award for Excellence

• Lexus Hedge End (Southampton) among 10 European winners of the 2017 Kiwami Award for excellence in customer service
• Presentation ceremony hosted at INTERSECT by Lexus in Tokyo

Lexus Hedge End in Southampton has been honoured with a prestigious Kiwami Award for Excellence, in recognition of its status as one the 10 finest Lexus retailers in Europe. Its achievement reflects how the business, part of the Snows Group, is sustaining the principle of excellence in customer service that is at the heart of the Lexus brand.

Alex Domone, Group Director, said: “We are exceptionally proud to be the first UK centre to receive the prestigious Kiwami Award. This accolade bears testimony to the passion and dedication of the team in delivering a class-leading experience for all our customers and new visitors who come into contact with Lexus Hedge End.”

He joined representatives from the other European award-winning businesses for a presentation ceremony at Lexus’s brand showcase, INTERSECT by Lexus, in Tokyo, on 14 June.

Spanning the continent from Spain and the UK in the west to Russia and Ukraine in the east, the winners demonstrate how Lexus’s core principles of Omotenashi care and hospitality can be successfully applied in diverse markets. Omotenashi, inspired by fine Japanese traditions, is founded on anticipating and fulfilling people’s needs and it is a key factor in every aspect of Lexus’s business.

Lexus Europe set out to find and celebrate the best of the best among almost 300 retailers, measuring performance in terms of Omotenashi, their commitment to upholding Lexus standards and successful business results. In a two-stage judging process, 10 were selected to receive the Kiwami (“ultimate” in Japanese) Award.

Alain Uyttenhoven, Vice President Lexus Europe, said: “The Lexus Kiwami Award was created to recognise the commitment of our top retail partners to our five-star standards, providing an exceptional Omotenashi guest experience and achieving overall business success. The winners have succeeded admirably, with visionary leadership and teams that are clearly focused on anticipating and understanding the needs of customers.”