LEXUS REWARDS ITS TOP RETAILERS WITH CENTRE OF EXCELLENCE AWARDS

Lexus Hull has taken the Best Lexus Retailer for a second consecutive year, named the overall winner at Lexus’s recent annual Centre of Excellence Awards.

Hosted by Vernon Kay at London’s St Pancras Hotel, the 2018 awards acknowledged successes achieved across the full range of business operations, including customer experience, new and used car sales, retail and business performance, finance and marketing.

Each award was determined by the centres’ measured performance in key areas, with the best retailer being the business which achieved the highest scores across the board.

Opening the event, Kevin Ledgar, General Manager Lexus Operations, reflected on Lexus’s strong UK business performance in 2018 with a record high retail market share, a particularly strong performance by the NX mid-size SUV and the success of products and events in changing perception of the brand.

“With growth across many of our core business areas, consistency in delivering a great experience and an appealing brand, this was also a year when many of our centres invested heavily in their businesses. However, we again delivered a level of consistent profit and an return-on-sales (ROS) above the industry average, with many centres delivering well over two per cent. It is a key goal for us this year to ensure the rest of the network achieves this level of consistency,” he said.

Lexus Centre of Excellence Awards and winners:

Lexus Retailer of 2018                        Lexus Hull

New Car Sales Experience                Lexus Coventry

Service Experience                            Lexus Cardiff

Overall Customer Experience                        Lexus Hull

Finance Customer Retention              Lexus Lincoln

Finance Customer Retention              Lexus Stoke

Used Car Sales                                  Lexus Milton Keynes

Business Centre                                 Lexus Belfast

Lexus Care (after sales)                    Lexus Edgware Road

Conquest Marketing                           Lexus Leeds

New Car Sales (lower volume)           Lexus Leicester

New Car Sales (higher volume)         Lexus Sidcup

Retail Sales                                         Lexus Edgware Road

Five Star Award                                  Lexus Ipswich

Group Award                                      Steven Eagell

ENDS

Lexus Press Team

For further information, please contact one of the following:
James Clark on 01737 367919 or by e-mail at james.clark@tgb.toyota.co.uk
General media enquiries
Erica Haddon on 01737 367308 or by e-mail at erica.haddon@tgb.toyota.co.uk
General media enquiries
David Crouch on 01737367505 or by email at david.crouch@tgb.toyota.co.uk
General, fleet and motorsport media enquiries
Richard Seymour on 01737 367272 or by e-mail at richard.seymour@tgb.toyota.co.uk
General and technical media enquiries

Images

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  • The Lexus Hull team collects the award for Best Lexus Retailer of 2018 

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  • Ewan Shepherd, Lexus Director (second from left), presents the New Car Sales experience award to Richard Knipe, Franchise Director, Lexus Coventry

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  • Ewan Shepherd, Lexus Director (left), presents the Best Service Experience award to Darryl Evans, Lexus Cardiff

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  • Ewan Shepherd, Lexus Director (left), presents the Overall Customer Experience award to Gary Neve, Centre Manager, Lexus Hull

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  • Ewan Shepherd, Lexus Director (left), presents the Finance Customer Retention Award to James Boughton Thomas, Centre Manager, Lexus Lincoln

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  • Ewan Shepherd, Lexus Director (left), presents the Lexus Customer Retention Award to George Holden, Centre Manager, Lexus Stoke

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  • Ewan Shepherd, Lexus Director (left), presents the Used Car Award to Ishfaq Hussain, Centre Manager, Lexus Milton Keynes

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  • Ewan Shepherd, Lexus Director (left), presents the Business Centre Award to Andrew Johnstone, Centre Manager, Lexus Belfast

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  • Ewan Shepherd, Lexus Director (left), presents the Lexus Care Award to David Johnston, Lexus Edgware Road

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  • Ewan Shepherd, Lexus Director (left), presents the Conquest Marketing Award to Javed Sultan, Centre Manager, Lexus Leeds

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  • Ewan Shepherd, Lexus Director (left), presents the New Car Sales Award to Tom Herbert, Centre Manager, Lexus Leicester

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  • Ewan Shepherd, Lexus Director (left), presents the New Car Sales Award to Bav Jagdev, Centre Manager, Lexus Sidcup

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  • Ewan Shepherd, Lexus Director (left), presents the Retail Sales Award to Diana McKinnon, General Manager, Lexus Edgware Road

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  • Ewan Shepherd, Lexus Director (left), presents the 5 Star Award to Tim Brownsden, Centre Manager, Lexus Ipswich

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  • Ewan Shepherd, Lexus Director (left), presents the Group Award to Steven Eagell, Managing Director, Steven Eagell

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