Richard Balshaw was been appointed Director, Customer Services, Toyota (GB) PLC  in January 2016.

He began his career with the company in 1994 as an Area After Sales Manager and went on to hold a variety of field roles around the country.

In 2000 he moved to Network Development, then joined the Marketing Department in 2002. Four years later he was promoted to General Manager, After Sales. Balshaw went on to become General Manager for Toyota and Lexus Fleet Services before being appointed Sales Director in 2009. He was then appointed Director of the Lexus Division in April 2011

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